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Q: How to buy?
A: Please
click here
for detail.
Q: How To Update?
If you have installed a previous version , you can easily update it by installing the most recent trial version over top. Your registration details will not be overwritten.
Q:I lost my license code, can you send again?
A: Sure. But you'd better provide your OderID or some info in your order(such as the Email you used to order) so that we can find your info in our database.
Q: Is your online order form secure?
A: Yes, it is 100% secure.
Q: What happens after I send in the
order?
A: Normally, you will receive your
registration information in a few minutes from RegSoft.com
after sending the online order form.
If you do not receive
your registration information within 12 hours, or you have
lost the registration email, please contact us at support@bestel-soft.com.
We will be glad to help you.
Q. I have not received my
registration information. Why?
A: Do not panic! In
many cases, there may be a processing delay. Sometimes, people
have supplied the wrong email address. In rare cases, the
registered users are unreachable due to mis-configured email
clients or privacy control. Please feel free email to support@bestel-soft.com.
We'll resend you register information soon.
Q: If I purchase your software, can I
upgrade it for free in the future?
A: Yes, we
provide free upgrade. Please keep you eyes on our site to get
upgrade info. Please download the update version by yourself,
and you can register it using the same license code.
Q: I entered the license code you sent to me,
but the software said "Registration info is invalid.".
Why?
A: You'd better copy and paste the license code
to avoid a typo. And please note don't add any blank before or
after the code.
Q:When I convert WMV files,the conversion finished soon without any output file, how can I fix the problem?
A: This is because you have not install the Windows Media Format Runtime Library for supporting WMV, ASF files,
download it from http://www.bestel-soft.com/Codec/wmp11-windowsxp.exe and install it.
Q: I want to convert RM/RMVB files to other files, but it doesn't work. What can I do?
A: You should firstly install realmedia codecs for support RM/RMVB files, download it from
http://www.bestel-soft.com/Codec/realalt.exe and install it.
Q: How long will it take
to get your supporting response?
We promise to
answer you within within 24
hours. But in most cases you'll get our
response in a few hours or immediately.
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